Shipping & Delivery

We are committed to delivering your orders safely, quickly, and reliably across Kenya and selected East African countries. Our focus is to ensure your wellness products reach you in excellent condition and within the expected timelines. Every order is carefully packed and processed to ensure it arrives securely and on time.

Orders within Nairobi are typically delivered within 4 to 12 hours, depending on your location and the time of order confirmation. Deliveries to other parts of Kenya usually take 24 to 48 hours.

For neighboring East African countries, delivery takes approximately 2 to 4 business days, depending on the destination and courier schedules.

We offer free delivery for orders above KSh 7,000 within Kenya only. For orders below this amount, standard delivery fees apply and are calculated at checkout based on your location and delivery method. In cases where a return is approved due to a damaged, defective, or incorrect item, return shipping costs are fully covered.

Once your order is confirmed, it is processed within an hour during business hours. After dispatch, you will receive delivery or tracking details to help you monitor your order. To avoid delays, it is important to provide accurate delivery information and a reachable contact number when placing your order.

Orders are delivered to the customer or an authorized recipient at the address provided. While we work closely with delivery partners to ensure timely service, we are not responsible for delays caused by incorrect information, unreachable contacts, or courier-related challenges beyond our control. If a delivery cannot be completed, we will reach out to arrange redelivery or an alternative pickup option where possible.